It looks like you are in current-country, but are viewing our current-site. Would you like to go to the redirect-to-site?

X

Meet the Henge Docks Customer Support Team

Ever wonder who the faces behind the emails are? Introducing... the Henge Docks Customer Support Team!

Sean and Antonio are the two who make the magic happen. Combined they have over 24 years of experience in the Customer Support field ranging from retail, hospitality, baking and even working on that Deadliest Catch boat!! Okay we made the last one up...

The two have worked together previously for 3 years, so they are well acquainted. Antonio is a techy nerd who knows various programming languages, understands hardware inside and out and has never seen a pizza he didn’t like. Sean brings concrete thinking and strategy to the team and once helped Michelle Pfeiffer spend over 3000 dollars at Hot Topic! (We don’t know how he did it, either. One of everything?) Sean also enjoys eating copious amounts of tacos and Antonio drinks so much coffee he swears he can see time.

Antonio’s favorite part about working at Henge Docks is that Costco is right across the street with on-the-go, delicious and steaming hot pizza at all hours of the work day. Sean’s favorite part is the bagels for breakfast! More importantly, they both love the open communication, intermingling between departments, and fast-paced environment at Henge Docks.

The duo’s favorite part about Customer Support is taking complex troubleshooting issues, simplifying them and making them easy for people to understand. They also love the feeling of a job well done!

If you have any questions or need troubleshooting help, submit a support ticket through our Support Portal and Sean or Antonio (our Support gurus) will be happy to help!


4 Comments

Henge Docks
Henge Docks

July 18, 2016

Hi Jim, thanks for reaching out! We don’t have a set timeline for the release of a new dock for the 12-inch MacBook. As soon as we have any information we will be updating our blog and social media channels, so stay tuned! You can also sign up for our Newsletter to receive updates about any new product launches.

Jim Rice
Jim Rice

July 17, 2016

Any timeline on the new Macbook vertical dock?

Henge Docks
Henge Docks

May 04, 2016

@Jason Ottum, thanks for the feedback! I’ll pass this along to the team.

Jason Ottum
Jason Ottum

April 27, 2016

My hope is you expand your support to a call center format. I think that creating support via email only is quite archaic.

Leave a comment

Comments will be approved before showing up.