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Henge Docks Announces Universal MagSafe Compatibility

An ongoing struggle Henge Docks has had with our current dock design has been MagSafe compatibility. When Apple originally launched the MagSafe connector in January 2006 it was only available in a square format (seen below). This single connector style made designing our docks rather straightforward from a power supply standpoint, simply make a port void identical in size to the MagSafe on the dock and allow customers to lock in their existing power supply.  This made the docks easy to produce and circumvented the largest hurdle to MacBook compatible docking stations, Apple's proprietary MagSafe connector. 

MagSafe Connectors
Apple's three different styles of MagSafe connector.

 With the introduction of the original MacBook Air and their Airline MagSafe Adapter things started to get complicated. The Air didn't have the clearance for the square style connector so Apple switched to a right angle style connector (shown above, in the middle). Later, Apple incorporated the right angle style connector into their 27-inch Cinema Display to supply power to MacBooks while using the external monitor. Until April 2010, all of the non-Air MacBooks shipped with the square style MagSafe connector. About the time Henge Docks launched its first model Apple discontinued production of the square connector and introduced a cylindrical right-angle MagSafe connector. Almost immediately we begin to get complaints from customers frustrated with the lack of compatibility between connectors.  Buying an $80 power adapter for a $65 dock is not an ideal situation. We began work on a system that would allow us full compatibility across all MagSafe designs, yet not tie us to the current line-up should Apple introduce a new style of cable.  

MagSafe Adapter System
Henge Docks proprietary MagSafe Adapter Tool.

 Officially our solution is called the "MagSafe Adapter Tool," but internally we've come to call them Chiclets since they resemble the chewing gum by the same name.  Each style of MagSafe connector has its own dedicated MagSafe Adapter Tool that snaps over the head of the cable. This makes each cable head the same size enabling them to fit into a universal port on our dock.  Each new dock model will come with three MagSafe Adapters labled A, B and C, allowing for compatibility with each style of connector. Note of clarification : As of 10-25-2010 the current stock of 13-inch MacBook Aluminum Unibody (HD01VA13MB) docks do not incorporate this feature. However, all future shipments will include the MagSafe Adapter Tools.


18 Comments

Henge Docks
Henge Docks

April 11, 2016

@Robert, yes! Contact our Customer Support Team through our Support Portal and they will be happy to assist you with a replacement.

Robert
Robert

April 10, 2016

Can I order replacements, I seem to have lost mine during moving.

Henge Docks
Henge Docks

March 07, 2016

@Scott, please feel free to submit a ticket via our Support Portal and one of our Customer Support Representatives will be able to assist you! Thanks.

scott
scott

March 03, 2016

I am using the E adapter but can’t get it to set properly in the dock to provide power. Also, when i remove the MacBook the magnetic adapter on the power cord comes out with the computer. Am i missing something? Perhaps pics or video showing the proper way to attach the E chiclet to the MagSafe would help? I don’t see how the magsafe “snaps” into the chiclet. Thanks ss

Henge Docks
Henge Docks

January 06, 2016

Morten - Email infohengedocks.com and our customer support team can help!

Morten Boje
Morten Boje

January 04, 2016

Can I buy an “A” plastic adaptor. The one I got is now missing.

Henge Docks
Henge Docks

May 20, 2015

@Rolf – the Retina Docks come with Mini DisplayPort extension cables so you can connect your Cinema Display! If you’d like more information, simply email us!

Rolf
Rolf

May 20, 2015

Dear admin, not sure, whether I got you right since I am not of native english language. Does the current Henge Dock #HDSHD04VA13MBPR for my 13" MBP come with adapter for my Apple LED Cinema Display 24" (1920 × 1200), connecting through Mini Display Port and USB? Thanks for clarifying, Rolf

Henge Docks
Henge Docks

January 28, 2015

@Val – we’ve emailed you about this!

Val Vaden
Val Vaden

January 26, 2015

I bought a dock for my MacBook Pro Retina, but when docked I am still using my Apple Cinema Display for the time being. However, my Henge Dock package only had adapters D & E (and the instructions only covered D & E). I can’t use the Cinema Display MagSafe cord with E. What happened to A, B and C? Would that fix my configuration problem anyway?

Ken Norkin
Ken Norkin

March 17, 2014

So here I am finally trying to set up my wife’s MacBook Pro 13-inch in its Henge Dock (shipped September 14) only to discover that the dock is not compatible with the MacBook Pro’s cylindrical MagSafe connector, and I’m looking at all the contents of the box and I don’t see any Adapters.

How do we get these?

I also looked online and it doesn’t appear I can even buy a MagSafe power cord with the old square head for which the Henge dock is designed. I’d happily do that seeing as my wife is still going to need a power cord to take with her when she travels with her Mac.

So please either point me a cord that fits or tell me how to get the necessary adapter.

Thanks.

admin
admin

March 17, 2014

Its a pain, we’re working on a solution that will allow the use of all styles of MagSafe Adapter in the future. Apple’s switch over this summer caught us off guard.

Rob Schultz
Rob Schultz

March 17, 2014

Thanks for the update. I just unboxed my order from a 10/29 purchase (2 docks) and am pretty bummed that the power adapter from my Cinema display does not work with your dock. If it did, your dock would be the answer to my woes. Is there any plan for those of us that have purchased your older version to get one that works with our equipment. I have to agree with the feedback from others: “Buying an $80 power adapter for a $65 dock is not an ideal situation.”

Rob Schultz
Rob Schultz

March 17, 2014

Admin,
It’s a bit frustrating to read your responses to Ken and Shauners. The response to me was much more human and felt like there was someone that could understand the disappointment that I received when I opened 1 of the 2 hengedocks that I purchased. Also, I bought these units in October and NEVER RECEIVED THE CHICKLETS that you speak of.

If I were Ken I would be bothered by the fact that he stated that he bought this pre-October and your response talks about post-October purchases. The post provides no information on how Ken can go about getting the power adapter that he really needs.

Then, when responding to Shauners you basically copy and pasted your response from Ken, which doesn’t answer his question either.

You make a pretty cool product and I get lots of looks and questions about the vertical laptop in my office, but I’m reluctant to recommend it to anyone yet because of the lack of coherent support/answering from your site.

admin
admin

March 17, 2014

Every dock Henge Docks has shipped to purchasers from our website from October onward has had the chicklet system included. Unfortunately the chicklets are only compatible with second generation and later Henge Docks. It sounds like you purchased a first generation unit from a reseller.

admin
admin

March 17, 2014

Every Henge Dock for sale through our site includes the new chicklet-system. Unfortunately the chicklets are only compatible with second generation and later Henge Docks. It sounds like you purchased a first generation unit from a reseller, we’d recommend returning the unit and purchasing a second gen model.

shauners
shauners

March 17, 2014

do you have these for purchase? it would be smart as i just bought a hengedock and it DIDN’T have the chickelets. i am terribly frustrated as i was really looking forward to having this as a desktop solution. now i’m left with a useless piece of plastic.

admin
admin

March 17, 2014

While the change through our store was instant, there were still a lot of older model docks out on the market with our resellers when we made our changeover to the new models. Which is probably where the confusion is coming from.

You’re spot on about the blog comments not being well attended to. We don’t typically do a ton of customer service through our blog since its a spam magnet (we get about 1 legit comment for every 200 spam comments that come in). That being said, we’ve updated our Support section to help with the confusion over the MagSafe Adapter Tool and stepped up our customer service considerably.

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