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DockApp Available for Download!

DockApp dropdown menu

With the Horizontal Dock now arriving to customers, we’re happy to announce that DockApp is available for download! We have been working with our Early Adopters to refine and grow DockApp, and we’re excited that it is now ready for public release! Seamlessly integrating with OS X, DockApp provides a robust experience for the Horizontal Dock. With automatic checks for both software and firmware updates, users will be able to easily download future versions of DockApp, ensuring simple access to new features and continued support for the Horizontal Dock.

We’ve got a lot planned for DockApp - each update of DockApp will enable more advanced features. Currently, DockApp offers the following basic features that allow you to interact with your Horizontal Dock via OS X:


  • Undock - Trigger undock via OS X
  • Open on Login - Set DockApp to automatically launch upon logging into OS X
  • Auto-Dock - Set up dock to automatically connect when MacBook is placed in Horizontal Dock
  • Auto-Eject - Set up dock to automatically dismount external drives before undocking
  • Dock Information - Displays critical information of the connected Horizontal Dock
  • Support - Learn more about the Horizontal Dock

We’re very excited for customers to begin using the Horizontal Dock and DockApp. If you’ve ordered a Horizontal Dock, be sure to download DockApp to take your Horizontal Dock experience to the next level!

DockApp software download


29 Comments

Henge Docks
Henge Docks

September 23, 2016

@Paul Thomas This is something our Software Engineers are still working on and we still plan to release it in a future update!

Paul Thomas
Paul Thomas

September 21, 2016

When will the new Dock App with the security feature be available? I believe it was scheduled for August based on messages I traded with Support earlier this year after I bought my dock. That was one of the primary reasons I bought my horizontal dock.

The Dock is great, by the way, and it will be even better when I can use the dock itself to lock it to my desk instead of locking it in a cabinet.

Henge Docks
Henge Docks

August 02, 2016

Hi @Dan,

Thanks for reaching out! I would recommend reaching out to our Customer Support team through the Support Portal on our website here: http://support.hengedocks.com/support/home. They will be able to answer any of your questions pertaining to DockApp. Thanks!

Dan
Dan

August 02, 2016

Hi,

I’ve just received my horizontal hengedock and am very happy with it. I have one small niggles with the henge dock app that I’m hoping you can help me out with.

I’d like to set up a keyboard shortcut for undocking. Is this something that’s likely to be enabled at some point? If not, is there a command line interface to undock that I could then hook in to with better touch tool, or do I need to figure out an apple script to trigger?

Many thanks

Dan

Henge Docks
Henge Docks

June 21, 2016

@Jacqueline, thank you for your interest in Henge Docks! What you are going to want to do is enable both docks with the same settings via DockApp. All of the current features are part of the firmware on the dock but controlled by the software so you will need to run through setup for both units. For example, if you wanted to use auto-dock, you would need to enable it while docked in DockApp for the first dock. Then when you dock on the other dock, it will still indicate that auto-dock is enabled, you will need to uncheck it and then check it again.

If you have any further questions, please feel free to submit a ticket through our Support Portal here: http://support.hengedocks.com/support/home. Thanks!

Jacqueline
Jacqueline

June 20, 2016

I have purchased two horizontal docks, one for the office and one for the home office. How will this work with the app? Will I have to name and separate each dock? Or will my settings stay with my macbook and transfer between the two docks?

Henge Docks
Henge Docks

June 13, 2016

@Adrian, thanks for reaching out! Please submit a ticket through our Support Portal here: http://support.hengedocks.com/support/home. One of our Support Representatives will be happy to assist you with DockApp.

Adrian
Adrian

June 12, 2016

The dock app will not download to my computer.

Henge Docks
Henge Docks

January 20, 2016

The DockApp security feature is eminent. Our software developers are testing it, and will not release it until they have verified that it works 100% properly.

The Auto-eject bug is a known and is being worked on to be fixed in the next update.

maverick
maverick

January 17, 2016

Any news on the dockage update to support the security feature?

Emily Chardell
Emily Chardell

January 17, 2016

I downloaded the dock-app and clicked auto-eject, but when I remove my mac from the dock and reopen later, I always get an alert that I didn’t eject my g-drive before shutting down. Help?

William Tendam
William Tendam

January 15, 2016

When is the firmware update for the software app for password locking scheduled to be downloaded? This feature was very important for the companyI work for to potentially doing massive purchases. This feature is advertised but not available when you purchase the dock.

Henge Docks
Henge Docks

January 14, 2016

@crazymelki – email us and our customer support team can help!

crazymelki
crazymelki

January 08, 2016

Hi, I have the feeling, that sometimes I have a tracking speed problem (delay and dropouts) with my mouse, when my MacBook Pro Retina is in the Horizontal Dock. To be sure, that It is not a Mouse or Bluetooth Problem, I did use a Apple Magic Mouse 2 and also a Logitech Wireless Mouse. But the problem is the same? Dou you know this behavior?

Henge Docks
Henge Docks

December 30, 2015

@Nicholas – thank you very much for your feedback. Our web developers are diligently working to get the security features into DockApp, but as you noted, it’s very important and we don’t want to put out anything that would compromise someone’s MacBook security. Getting it right the first time is of utmost importance!

Nicholas Colyer
Nicholas Colyer

December 29, 2015

UPDATE: For anyone else with similar issue, I disconnected the dock, rebooted for a second time and tried to do the install again. This time it appears to have worked and I now get the icon in the float tray at the top of the screen. It prompted to update dock firmware which it completed successfully however there is no password lock feature to prevent undock. Still not ideal but I will keep the dock at this point.

Nicholas Colyer
Nicholas Colyer

December 29, 2015

Pareto principle guys, 80% of your complaints could be resolved by fixing 20% of the problem surface. I guess I should have read more before buying. The DockApp doesn’t work at all on El Capitan for me and after searching for some insight on the site I gave up. For a product this expensive it should all just work. I shutter to think about when it does actually work if it is true that it cannot lock the dock leaving my 3-5k dollar laptop vulnerable? This was not a cheap product and I expect quality when I pay top dollar for niche products. This is the point at which you pay an objective C developer to make it happen and put out an updated version that actually works, no bullshit.

This would really be a great product if it weren’t for the fact that I was enticed by the notion of a DockApp that would operate in tandem with the product and (big surprise face sarcasm) it doesn’t. Either remove it from the packaging and site or fix the app it’s really that simple.

Lars Markhus
Lars Markhus

December 18, 2015

@Henge Docks – Sure you have, but if you call that an explanation… And WHERE is the rest of my order??!! Sorry, I am NOT happy with this purchase and this is U.S.A. so: Freedom of speech!

Mark Krieger
Mark Krieger

December 17, 2015

I purchased this dock almost entirely because of the password unlock feature. The website touts this feature and, again, it was the feature that made me press the buy button. I double checked and nowhere on the site says that this is to be a future feature.

Imagine my shock and disappointment when this feature will only be released ‘in a future update’ (timeline unknown). Now my 3k laptop is just as vulnerable as it was before I spent 400.00 on a ‘secure’ dock. Seriously?!

This is nothing short of false and misleading advertising, and I’m very disappointed.

LaVerne
LaVerne

December 11, 2015

NOTE to those who need to use the Apple SuperDrive with their MacBook Pro w/ Retina Display and want to purchase the Horizontal Henge Dock* IT WILL NOT WORK. Henge Customer Service states: “The Apple SuperDrive was designed to work only when directly connected to the MacBook. There are very few third party devices that will support and power the Apple SuperDrive. We have not been able to find a workaround for these devices yet but we will be sure to share any information we do find on our website and blog.”

I will be returning the dock, as I feel misled and, frankly, taken advantage of. After slapping a $400 price tag on this product, it would be of much better service to inform potential customers UP FRONT of official Apple products that will no longer work with the product if your dock is used.

Henge Docks
Henge Docks

December 09, 2015

@Lars – we’ve explained this via email. Again, thank you for your feedback.

@Erik – at this time we do not plan to have DockApp available for Windows.

Erik
Erik

December 09, 2015

Will this ever be available for windows? I have a Macbook Pro Retina, that I frequently use in Bootcamp.

Lars Markhus
Lars Markhus

December 07, 2015

I ordered/paid for this dock back in February when it was indicated from several sources that had to come from Henge Docks that the dock would have two Thunderbolt ports so imagine my disappointment when I discovered that it only has one Thunderbolt 2 port and one Mini DisplayPort and that the dock blocks one of the two Thunderbolt ports on my 15" MacBook Pro Retina!!! I am very disappointed to put it mildly. If I need to use two Thunderbolt devices and they only are equipped with one port, no extra port for daisy chaining, I am stuck + Henge Docks actually rob me of bandwidth by having access to only one of the Thunderbolt ports on my rMBP! Their reply was that “most people will need a Mini DisplayPort anyway”!? Thunderbolt supports MDP as far as I am aware and I can see no logic int this statement at all.. The dock already has an HDMI port, so why block the use of one of my Thunderbolt ports at all?! Buyers beware!

Henge Docks
Henge Docks

December 02, 2015

@Robert – that feature will be added in a future version in DockApp!

@Dan – try power cycling the dock, as well as the MacBook. If that doesn’t work, email us!

Robert
Robert

November 30, 2015

There is no option for using password lock for undocking, or any other security features for my dock. Basically, anyone can walk up and take my Macbook, at any time, just by pressing the button. Is this a bug?

Dan
Dan

November 27, 2015

DockApp crashed on me trying to update firmware. It now crashes (segfaults) on startup. Have tried removing and reinstalling without any success. Any help?

Henge Docks
Henge Docks

November 25, 2015

@Kyle – the look of DockApp is being updated regularly. As for the issues you’re experiencing, have you tried uninstalling and reinstalling the app? This usually resolves any issues.

@Brendon – You’ll want to quit DockApp, power cycle the dock, and reopen DockApp. That should work!

Kyle
Kyle

November 25, 2015

So I got my horizontal dock and the app. My app looks nothing like this screenshot you show and I can’t update the firmware. I also can’t dock/undock through the app or set any of the automated tasks. Thoughts?

Brendan Kirchner
Brendan Kirchner

November 24, 2015

How long does a typical firmware update take. Mine has said “Updating Dock Firmware…” for the last half hour.

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